1. Overview
At RentiWise, we respect your privacy and provide you with full control over your personal account and associated data. In compliance with Google Play's User Data policy and global privacy regulations, this page outlines the exact steps to delete your account, what data is erased, and our data retention policies.
2. How to Request Account Deletion
You can delete your RentiWise account using either of the two methods below:
Method 1: In-App Deletion (Instant)
- Open the RentiWise app on your Android or iOS device.
- Tap the Profile tab in the bottom navigation bar.
- Select Manage Data (or Settings).
- Under the Actions section, tap Delete Account.
- Confirm your decision in the prompt. Your account will immediately be queued for permanent erasure.
Method 2: Web / Email Request
If you have uninstalled the app or cannot access your device, you can submit a deletion request via email:
- Send an email to: support@rentiwise.in
- Subject line: "Request Account & Data Deletion - [Your Registered Phone or Email]"
- Include your registered email address or phone number used during sign-up.
- Our support team will verify your identity and process the deletion within 30 days.
3. Types of Data That Are Permanently Deleted
When your account deletion request is processed, the following personal data is permanently removed from our active databases:
- Personal Profile Information: Name, email address, phone number, bio, and profile photos.
- Item Listings: All rental item descriptions, pricing, specifications, and uploaded item images.
- Authentication Credentials: Stored session tokens, login hashes, and phone verification records.
- In-App Chat Messages: Private chat histories with lenders or borrowers.
- Search & Location History: Saved addresses, search logs, and temporary location caches.
- Reviews & Ratings: Community ratings and reviews associated with your profile.
4. Data That May Be Retained & Legal Justification
In accordance with statutory laws, tax regulations, and fraud prevention obligations, certain limited transaction records cannot be immediately purged:
- Financial & Transaction Records: Completed rental transaction receipts, invoices, and statutory payment audit trails are retained for up to 3 years as required by applicable tax, commercial law, and dispute settlement regulations.
- Fraud Prevention & Safety: If an account was suspended or involved in an ongoing financial dispute, fraudulent listing, or security violation, minimal audit logs may be retained to prevent platform abuse.
- Anonymised Data: Aggregated, non-identifiable telemetry (e.g., total rental count statistics) may be retained for analytical purposes without any connection to your personal identity.
5. Deleting Specific Data Without Deleting Your Account
You can also request the deletion or correction of specific items or personal details without deleting your entire account:
- Delete Item Listings: Open Manage Listings in the app to archive or permanently delete any item you posted.
- Update/Remove Contact Info: Edit your name, profile photo, or address directly in Profile > Edit Profile.
- Custom Data Requests: Email support@rentiwise.in with specific data removal requests.
6. Contact Us
For any questions or assistance regarding account deletion and data safety, please reach out to our privacy team: